Your personal information and your PKR transaction data deserve proper protection. This Privacy Policy explains exactly what k999 collects, why we collect it, how it is stored, who it can be shared with, and what rights you have over it. We've written it in plain English so it's actually useful to read.
Six key areas addressed by the k999 Privacy Policy — a summary before you read the full detail below.
k999 collects registration details, transaction records, device information, and gameplay history. Every data point is collected for a specific, disclosed purpose. We don't gather information we don't need.
Your data is used to operate your account, process PKR payments via Easypaisa and JazzCash, prevent fraud, comply with legal obligations, and improve the platform. It is not used for any purpose not disclosed here.
k999 shares data only with payment processors, game providers, fraud-prevention services, and legal authorities where required by law. We never sell your data to third-party marketers or data brokers.
Industry-standard 256-bit SSL encryption, hashed password storage, two-factor authentication support, and strict internal access controls ensure your data and PKR account are as secure as technically possible.
Account and transaction data is retained for as long as your account is active and for a minimum of 5 years after closure for legal and anti-money-laundering compliance. Marketing preferences data is deleted upon request.
You have the right to access, correct, or request deletion of your personal data. You can opt out of marketing at any time. Data requests submitted to k999 are responded to within 30 days.
This Privacy Policy ("Policy") explains how k999 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of all users ("you", "Player") who register and use the k999 online gaming platform, accessible at k999-khelo.com.
k999 is Pakistan's dedicated online gaming and sports betting platform. Because we operate entirely within the Pakistani market and process all transactions in Pakistani Rupees (PKR), many of the data practices described here relate specifically to Pakistani payment services such as Easypaisa, JazzCash, NayaPay, SadaPay, and local bank IBFT transfers. We have written this Policy with Pakistani players in mind — in plain English, without unnecessary legal jargon.
By creating a k999 account and using the platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described here. If at any point you are not comfortable with how k999 handles your data, you have the right to contact us, request data deletion, or close your account.
Short version: k999 collects what it needs to run your account and process your PKR transactions. We don't sell your data. We protect it with encryption. You can ask to see it or delete it at any time.
The data controller responsible for your personal information is k999, operating the platform at k999-khelo.com. As the data controller, k999 determines the purposes and means of processing your personal data in connection with the operation of the online gaming platform.
For any data-related queries, requests, or complaints, you can contact k999 directly:
When you create a k999 account, we collect the following information:
As part of our Know Your Customer process — required for withdrawals above certain thresholds and for regulatory compliance — we may collect:
When you make deposits or withdrawals on k999 using Pakistani payment methods, we collect:
k999 does not store full card numbers, CVV codes, or mobile wallet PINs. Payment credential data is processed by certified payment service providers and is not retained on k999 servers beyond what is technically necessary for transaction processing.
k999 records gameplay and betting activity for account management, dispute resolution, and responsible gaming purposes. This includes:
When you access k999, our systems automatically collect certain technical information:
If you contact k999 support via live chat, WhatsApp, Telegram, or email, we retain records of those communications for a minimum of 12 months. These records are used to resolve follow-up queries, train support staff, and document complaint resolution outcomes.
k999 uses the data it collects for the following specific purposes:
| Purpose | Data Used | Necessary? |
|---|---|---|
| Account creation and management | Registration data, device data | Yes – core service |
| Processing PKR deposits and withdrawals | Financial data, KYC documents | Yes – core service |
| Identity verification (KYC/AML) | KYC documents, CNIC data | Yes – legal obligation |
| Fraud detection and prevention | Transaction data, device data, IP | Yes – legitimate interest |
| Responsible gaming monitoring | Gameplay data, session logs | Yes – player protection |
| Customer support and dispute resolution | Support communications, transaction data | Yes – contract performance |
| Bonus and promotion management | Gameplay data, transaction data | Yes – contract performance |
| Platform performance improvement | Aggregated technical data | Legitimate interest |
| Marketing communications (opt-in only) | Contact details, preferences | Consent only |
k999 does not use your personal data for automated decision-making that would produce legally significant effects without human review. Game outcomes are determined by certified RNG systems or physical live dealer outcomes — not by personalised profiling of your account data.
k999 relies on one or more of the following legal bases for each category of data processing:
Note: Where we rely on legitimate interests, we have assessed that our interest in preventing fraud and protecting players does not unfairly override the privacy interests of individual users. You can object to processing on legitimate interests grounds by contacting support@k999-khelo.com.
Because k999 operates exclusively in Pakistani Rupees and processes payments through Pakistani mobile wallets and banks, the following specific practices apply to your financial data:
Easypaisa / JazzCash users: k999 will never ask for your mobile wallet PIN through any channel. If you receive a request claiming to be from k999 asking for your PIN or OTP, do not share it and contact k999 support immediately.
k999 implements multiple layers of technical and organisational security measures to protect your personal data:
While k999 takes all reasonable technical precautions, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own device and credentials. Using a strong, unique password and enabling 2FA are the most effective steps you can take to protect your k999 account.
k999 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any legal retention obligations:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal / AML compliance |
| KYC identity documents | Duration of account + 5 years | AML legal obligation |
| PKR transaction records | 5 years from transaction date | Legal obligation |
| Gameplay and betting history | Duration of account + 2 years | Dispute resolution |
| Support communications | 12 months from interaction | Quality and dispute purposes |
| Marketing preferences | Until you opt out or close account | Consent |
| Technical / device logs | 90 days rolling | Security and fraud prevention |
Upon account closure at your request, k999 will delete or anonymise all personal data that is not subject to a legal retention requirement. Data retained for legal compliance purposes will be held securely and not used for any operational purpose during the retention period.
k999 uses cookies and similar tracking technologies on the k999-khelo.com website. Here is what you should know:
Certain cookies are strictly necessary for the platform to function. These include session cookies that keep you logged in during a browsing session and security tokens that protect against cross-site request forgery. You cannot opt out of essential cookies without losing core platform functionality.
k999 uses analytics tools to understand how players use the platform — which pages are visited, how long sessions last, and where technical errors occur. Analytics data is aggregated and does not identify individual players. You can decline analytics cookies without any impact on your ability to play games or manage your account.
If you have opted in to marketing communications, k999 may use cookies to measure the effectiveness of promotional campaigns. Marketing cookies can be declined or withdrawn at any time through the cookie preferences panel, accessible from the footer of the k999 website.
You can manage cookie settings through your browser. Clearing cookies will log you out of k999, so make sure you have your login credentials before doing so. Most modern mobile and desktop browsers allow you to block third-party cookies by default, which is a setting k999 recommends for all players who value privacy.
As a k999 player, you have the following rights over your personal data. All requests should be submitted to support@k999-khelo.com with the subject line "Data Rights Request":
Request a copy of all personal data k999 holds about you. We will provide it in a readable format within 30 days.
Request correction of any inaccurate personal data held in your k999 account. Name, date of birth, and contact details can be corrected with supporting documentation.
Request deletion of your personal data. Note that data subject to legal retention requirements (AML records, transaction history) cannot be deleted until the retention period expires.
Request your personal data in a structured, machine-readable format (JSON or CSV). Useful if you wish to transfer your account history to another platform.
Request that k999 limits how your data is used while a complaint is being investigated or while you dispute the accuracy of data we hold.
Object to data processing based on legitimate interests, including the use of your data for marketing. Marketing objections are processed immediately upon request.
k999 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not use k999 or submit any personal information to the platform.
If k999 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has created a k999 account, please contact support@k999-khelo.com immediately with the relevant account details so we can take action.
Age verification is a core part of k999's KYC process. You may be asked to provide your CNIC or other age-confirming documentation at registration or at any point during your use of the platform.
k999 may update this Privacy Policy from time to time. When we make material changes — changes that affect how your data is collected, used, or shared in a meaningful way — we will notify you by:
Continued use of k999 after the effective date of a Privacy Policy update constitutes your acceptance of the revised Policy. If you disagree with any change, you should stop using k999 and request deletion of your account and personal data before the effective date of the change.
Minor updates that do not materially affect your privacy (such as clarifications, reformatting, or corrections to typographical errors) may be made without a formal notification but will always be reflected in the updated date on this page.
For any question, request, or complaint related to how k999 handles your personal data, please use one of the following channels. Including your registered mobile number in your message will help us locate your account and respond faster.
k999 aims to acknowledge all data rights requests within 5 business days and to resolve them fully within 30 days. Where a request is complex or involves a large volume of data, we may extend this to 60 days and will notify you if this is the case.
Effective Date: This Privacy Policy is effective from 1 January 2025 and supersedes all previous versions. By using k999 after this date, you acknowledge and accept this Policy.
Four simple steps to make a data rights request to k999 — whether you want to see your data, correct it, or have it deleted.
Decide what you need: access to your data, correction of inaccurate information, deletion, data portability, or an objection to a specific use of your data. Each type of request is handled slightly differently, so knowing what you're asking for helps us respond faster.
Send your request to support@k999-khelo.com with the subject line "Data Rights Request – [Request Type]". Include your registered mobile number so we can locate your account quickly. Alternatively, you can raise a data request through the k999 live chat and a support agent will log it formally.
To protect your privacy, we will ask you to verify your identity before processing any data rights request. This typically involves confirming details that only you would know about your k999 account — we won't ask for your password or wallet PIN.
k999 will acknowledge your request within 5 business days and resolve it within 30 days. For access requests, you will receive your data in a readable format. For deletion requests, you will receive confirmation of what has been deleted and what, if anything, must be retained for legal reasons.
For Pakistani players using an online gaming platform, data privacy is not a purely theoretical concern. Your mobile wallet number, your CNIC details, and your transaction history represent genuinely sensitive personal information. If that data were mishandled — shared with advertisers, sold to data brokers, or exposed in a security breach — the consequences would be real and potentially serious. k999 understands this, and it shapes every data decision we make.
The most important commitment we make to k999 players on data privacy is the one that's easiest to state: we do not sell your information to anyone. Not to Pakistani marketing companies, not to international data aggregators, not to anyone. The only reason k999 holds your personal data is to provide you with the gaming service you signed up for and to comply with the legal obligations that come with operating a financial services platform. When those purposes no longer apply, your data is deleted.
The specific concerns of Pakistani users around mobile payment privacy are ones k999 has designed for. Easypaisa and JazzCash are the primary deposit and withdrawal methods for the majority of k999 players, and the handling of those account numbers gets particular care. Your wallet number is masked after verification, is never shared with game providers, and is never used for any purpose other than processing your specific transaction. k999 staff cannot see your full wallet number from their support console — only the last few digits for identification purposes. This is a deliberate design choice.
The CNIC verification process, which k999 requires for large withdrawals and as part of AML compliance, is a sensitive one. Submitting a copy of your national identity card to any online service requires trust. k999 handles CNIC documents with the same level of security as financial data — encrypted storage, restricted access, and a clearly defined retention period after which the document is deleted. The purpose of CNIC verification on k999 is identity confirmation and regulatory compliance. It is not used for any other purpose, and it is not shared with any party other than those legally authorised to receive it.
k999 also takes the gaming data dimension of privacy seriously. Your betting history, your session patterns, and your gameplay choices are used internally for responsible gaming monitoring — specifically, to identify patterns that might suggest problematic play and to prompt responsible gaming interventions where appropriate. This is a player protection measure, not a profiling exercise. k999 does not share gameplay data with third parties for advertising targeting, and it does not use your betting history to adjust the odds or game mechanics you encounter.
If you have any concern about your privacy on k999 — however small — please reach out to our support team. We take data queries seriously, we respond promptly, and we would rather address a concern proactively than have a player feel uncomfortable about the safety of their personal information. Privacy should feel like a given on k999, not something you have to fight for.
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